SPACESMOKE.US ORDERING INFO:

Please Note: You must be 21+ to Order From spacesmoke.us
As we do our maximum to prevent credit card fraud and purchases tobacco products by minors, spacesmoke.us reserves the right to refuse business and/or request additional verification before we process your order. We will only do so to verify the identity and age of the credit card holder. No private information will be published or shared with other companies.
Some of our customers may not be approved due to lack of verification. In that case, we will contact you via phone and email to verify your info. We will usually require seeing a copy of both sides of your credit card, as well as a copy of your driver’s license or other photo ID, which will verify your date of birth and signature.

SHIPPING
Domestic Orders (United States)

Domestic orders (orders shipping to the 48 contiguous United States) usually ship out within 1-2 business days. We ship domestic orders via UPS or United States Postal Service (USPS). A tracking number will be emailed to you so you can track your order to your door. Transit times range from 1-5 business days, depending on your location and selected method of delivery.

UPS Overnight and 2 Day orders take 1 day processing time from date of purchase and Saturday/Sunday do not count as delivery days. Please make sure with us if you have any questions on delivery date as we will not refund back if mistake is made by customer when choosing these shipping options.

Shipments to P.O. Boxes, APO Addresses, Alaska, Hawaii and Puerto Rico are always sent with United States Postal Service (USPS).

International Orders

Spacesmoke.us ships to all parts of the world. Shipping costs are based on the weight of your order and desired shipping method. We ship internationally via USPS (United States Postal Service). Processing of international orders takes 1-3 business days due to verification of credit card and address. Shipping charges are calculated via the online system, just enter the country to get the shipping costs after adding items to the shopping cart. Free shipping for orders advertised on website does not apply to international shipping. Free shipping only applies to USA destinations. Any orders returned back will incur a 15% restocking fee and shipping costs will not be refunded. Buyer is responsible for any duties/custom fees incurred for their country.

International orders are mostly shipped with USPS mail which takes about 2-6 weeks to arrive. Once the order gets to the destination country any issues/fees incurred are the responsibility of the buyer. We take no responsibility once the order tracking shows it is in the destination country. Please place international orders at your own risk and know the laws and regulations for allowed items.

Customs Duty Fee
All orders going outside of the U.S are subject to be inspected by customs, and spacesmoke.us has no way to avoid it. Since duty rates constantly change and vary in each county or province, we suggest that you contact your local customs office to get the most recent information regarding duty fees in your area.
We are legally required to ship international packages as commercial purchases including the original invoice with the full retail value of each item with no exceptions. Any additional duty fee that is charged by customs is the responsibility of the customer. You may always refuse the package and ask for it to be returned to us if you do not wish to pay the duty.



Address Changes
Please make sure correct address is entered when checking out. If any address change is requested after order has been shipped it will incur a $17.00 fee per UPS. If shipped via USPS we will not be able to make any address changes.


RETURN POLICY:

All returns must be shipped back Space Smoke within 7 days of receiving the order. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid for by the customer. If a product was received defective, Space Smoke will gladly replace it or provide a full credit.

International Orders Only: Orders returned back due to return/exchange or customs/duties not paid will incur a 15% restocking fee and shipping costs will not be refunded.

Refunds
Please allow 2-4 days for funds to be returned to your account after processing a refund.

Return Address:
Space Smoke
21 Spurs Ln
San Antonio, TX 78240
(210) 900-0062